Delete AccountEffective August 15, 2026. This policy explains how SurvHome handles information across its website, mobile application, and marketplace services.
We collect account and profile information such as your name, email address, phone number, profile photo, role, service location, saved addresses, provider business details, and verification information. We also process service listings, bookings, reviews, support requests, chat messages, uploaded media, payment and payout records, device information, notification tokens, and security logs.
We use information to create and secure accounts, connect customers and providers, process bookings and payments, provide customer support, send service notifications, prevent fraud and abuse, resolve disputes, maintain financial records, improve reliability, and comply with legal obligations.
Information is shared only as needed to operate SurvHome. Booking participants receive relevant profile, service, contact, and booking details. We use service providers including hosting and email providers, Google for sign-in, Cloudinary for media, Expo for mobile notifications, and Stripe and PayPal for payments or payouts. These providers process data under their own terms and privacy commitments.
Payment card and PayPal credentials are entered with the selected payment provider and are not stored directly by SurvHome. We retain transaction identifiers, amounts, statuses, refunds, commissions, and payout records needed to operate the marketplace and meet accounting, fraud-prevention, and legal requirements.
You can delete your account from Account > Delete account in the mobile app or use our public deletion request page. We remove sign-in credentials, personal profile data, addresses, device registrations, uploaded media references, and public content. Limited booking, payment, payout, dispute, and audit records may be retained where required for accounting, fraud prevention, dispute resolution, or legal compliance, and are separated from your deleted public identity.
We use HTTPS, authenticated APIs, access controls, password hashing, monitoring, and backups to protect information. No system is completely secure. Because SurvHome and its service providers may operate in different countries, information may be processed outside your country under applicable safeguards.
SurvHome is intended for adults aged 18 and over. We do not knowingly allow children to create customer or provider accounts. Contact us if you believe a child has provided personal information.
You may update profile information in the app, control notification permissions in your device settings, request access or correction, and request account deletion. Rights can vary by location. We may verify your identity before completing a privacy request.
For privacy questions or requests, email support@survhome.com.