Respectful Communication
✓Keep messages professional and focused on the service request.
✓Avoid harassment, threats, discriminatory language, or pressure tactics.
✓Share service details clearly so expectations are aligned before work begins.
COMMUNITY GUIDELINES
Shared standards for customers, providers, and admins
These guidelines define the expected behavior for a safe, reliable, and professional home-services marketplace.
Honest Marketplace Activity
✓Customers should only book services they genuinely need.
✓Providers should list accurate prices, service areas, durations, and availability.
✓Reviews should reflect real completed service experiences.
Safe Service Completion
✓Providers should only mark work complete after the service is finished.
✓Customers should share completion OTPs only when the job is actually complete.
✓Both sides should report unsafe conditions or suspicious behavior.
Content and Uploads
✓Upload only service-relevant images, proof, profile photos, and verification documents.
✓Do not upload private documents or images that belong to another person without permission.
✓Avoid misleading portfolio images or service claims.
Moderation Approach
In the current build, admins can manage users, providers, disputes, audit logs, notifications, bookings, and categories. Future production moderation can add automated alerts, support tickets, and escalation workflows.
Something does not feel right?
Use the Safety Center or Report Issue page to capture the concern.