SAFETY CENTER

Safety guidance for customers, providers, and platform admins

SurvHome is built around verified accounts, clear booking states, protected dashboards, service completion OTPs, and marketplace moderation tools.

For Customers

✓Review provider profiles, ratings, service details, and verification status before booking.

✓Keep booking communication and service details inside SurvHome whenever possible.

✓Use the completion OTP only after the service is actually completed.

✓Report suspicious behavior, unsafe service conditions, or payment concerns promptly.

✓Keep your profile, service area, portfolio, and service listings accurate.

✓Accept only work you can complete safely, professionally, and on time.

✓Respect customer privacy and service-location rules.

✓Upload only appropriate proof, portfolio, and verification documents.

✓Review provider verification requests carefully before approval.

✓Monitor disputes, audit logs, categories, notifications, and account status changes.

✓Keep sensitive information out of public-facing responses and screenshots.

✓Use backend role guards as the source of truth for protected actions.

SurvHome support pages are not an emergency-response system. For immediate danger, contact local emergency services first.

Use Help Center for general support or Contact Us for a written request.