Before Provider Acceptance
Booking requests that have not been accepted by a provider should be cancellable without a service charge in the final production flow.
REFUND POLICY
Draft refund rules for bookings, wallet activity, and payment review
This policy outlines the intended refund handling for the current SurvHome development build.
Development Notice
Payment processing is still a local/mock-style implementation. Final refund terms should be reviewed before production launch.
After Provider Acceptance
Refund handling may depend on provider preparation, travel status, scheduled time, customer cancellation reason, and platform dispute review.
Completed Services
Completed services should normally be reviewed through ratings, support requests, or disputes rather than automatic refunds.
Wallet and Payment Records
Refunds, credits, debits, wallet transactions, and payment status changes should be traceable in account and admin records.
Need refund help?
Use Contact Us for payment support or Report Issue for a booking-related concern.